- How often will I hear from my case manager?
- Reviewers report case managers answer emails and calls promptly, keep regular updates, and check in frequently during the process. One client noted their case manager checked on their health and felt like a priority.
- Will I be stuck with the same person the whole time?
- Most reviews praise named case managers like Yolanda Rojas, Amber, or Matthew Bodmer. One reviewer noted that smaller-value cases can see staff changes without proactive notice, so confirm your case manager's role upfront.
- Do they handle insurance and paperwork?
- Yes. Reviewers confirm the firm handles insurance paperwork, medical records gathering, and settlement negotiations with minimal work on the client's end.